The Communication Specialist meets minimum monthly sales goals, while providing excellent customer service and building important relationships with the customer base. This individual interacts with customers daily in an effort to ascertain their needs, and then meets their needs by explaining the benefits and use of products and services and making recommendations based upon the needs of the customer. This individual processes sales transactions, service contract agreements, and customer returns in a professional manner. This individual also keeps the store clean and presentable in order to maintain the most inviting environment for our customers.

Job Responsibilites

• Meets minimum standard of monthly sales goals, by providing excellent customer service.
• Provide first-rate Customer service and builds relationships with customer base, selling phones, devices, services, and accessories.
• Greet every customer every time they enter the store. Ascertain what each customer wants or needs.
• Describe the merchandise and services being offered, explaining benefits for both, use of merchandise, and terms of service agreements to customers.
• Recommend, select, and help locate merchandise based on customer needs and desires. Recommend services based upon customer needs.
• Answer questions accurately regarding the store, its merchandise, and its services.
• Compute sales prices, total purchases and receive and process cash or Credit Card payments.
• Prepare sales receipts and sales contracts.
• Maintain knowledge of current promotions, and policies regarding payment and exchanges.
• Maintain records related to Sales and Exchanges
• Demonstrate proper use and operation of merchandise.
• Prepare merchandise for purchase. (SALE?)
• Assist in the Loss Prevention of the company’s products and merchandise.
• Exchange merchandise for customers and accept returns in compliance with the company rerun policy and procedures.
• Clean shelves, counters, and tables, ensuring the store is presentable at all times. 

Knowledge, Skills, Abilities & Working Conditions

• Mathematics: Knowledge of arithmetic as related to customer transactions.
• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales: Knowledge of principles and methods for showing, promoting, and selling products and services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Good interpersonal, verbal and written communication skills.
• Computer skills
• Ability to multiple-task and work in a fast paced retail environment.
• Ability to maintain confidentiality with customer and company information.
• Active learning skills
• Critical thinking skills

Qualifications- Education, Experience, Licenses & Certifications

• Six months of experience working in a sales environment. Prior Experience in a quota-based sales environment preferred but not required.

Wireless is an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, military duty, or veteran status. 

Job Responsibilities

• Trains to learn advanced sales techniques and customer service skills.
• Contacts clients to check on service and equipment, delivering superior customer service.
• Reaches out to customers by phone on a daily basis to build relationships, offer knowledge, discuss account options, and drive traffic to the retail stores.
• Provides products and services that help customers succeed.
• Builds relationships with clients through communication, conflict resolution, and follow-up of issues as needed.
• Prioritizes and follows up on multiple tasks in a fast-paced environment.
• Meets or exceeds monthly transaction count and performance goals. 

Job Requirements

Must have at least 3 years of experience in sales and/or customer service. Associates or Bachelor’s Degree in Communications, or a related field preferred, not required. Wireless Product and Service knowledge also preferred. 

• Mathematics: Knowledge of arithmetic as related to customer transactions.
• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales: Knowledge of principles and methods for showing, promoting, and selling products and services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Good interpersonal, verbal and written communication skills.
• Computer skills – Microsoft Office skills
• Ability to prioritize, multiple-task, and work in a fast paced retail environment.
• Ability to maintain confidentiality with customer and company information.
• Active learning skills

Benefits

We know that acting in the role of Client Account Manager can be challenging, which is why we offer a competitive salary/benefits package which includes:

• Base pay
• Commissions and bonus earning potential
• Medical and Dental Insurance
• 401K
• Life Insurance
• Paid Time Off (PTO)
• Holiday Pay
• Discounts on phones, products and services
• Family-oriented and team environment

Wireless is an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, military duty, or veteran status.